Shipping & Return

(Nederlandse versie downloadbaar onderaan de pagina)

Delivery and execution of the agreement

All purchases over € 75 on are always delivered FREE within the Netherlands and Belgium. Shipping costs within Belgium € 6 and within the Netherlands € 8

Shipping within 1 to 5 days
All purchases within Belgium and the Netherlands on are delivered within 1 to 5 days after ordering. If you are not at home at the time of the offer, please leave the postman a message in the back of your letterbox stating that you can pick up the package from the next day at the postal point in your area.
Items ordered through this web shop are delivered in Belgium and the Netherlands.

Any visible damage and / or qualitative shortcoming of an article or other shortcoming during delivery must be reported by the Customer to Juwelou’s customer service immediately. The risk of loss or damage is transferred to the Customer from he (or a third party designated by him, who is not the carrier) has physically taken possession of the goods. However, the risk is already transferred to the Customer upon delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice was not offered by Juwelou.

Right of withdrawal

The provisions of this article apply solely to Customers in their capacity as consumers purchasing articles online from Juwelou.

The Customer has the right to withdraw from this agreement within a period of 14 calendar days without giving reasons.

The right of withdrawal period will expire 14 calendar days after the date when the goods were physically received by the Customer or a third party indicated by the Customer that is not the carrier.

To exercise the right of withdrawal, the Customer must notify Juwelou, Vaarlaars 57a, 9080 Lochristi (Belgium), +32 499 81 68 70, in an unambiguous statement (e.g. in writing by post, fax or e-mail) about their decision to withdraw from the agreement. The Customer may use the attached template withdrawal form, but it is not obligatory.

To comply with the withdrawal period, the Customer must send a notification of their decision to exercise the right of withdrawal before the withdrawal period has expired.

In any event, the Customer has no later than 14 calendar days from the day that they notify Juwelou of their decision to withdraw from the agreement to send back or hand over the goods to Juwelou, Vaarlaars 57a, 9080 Lochristi (Belgium). The Customer is on time if they have sent back the goods before the period of 14 calendar days has expired.

The direct costs for returning the goods shall be borne by the Customer. The costs are estimated at a maximum of approximately … EUR [enter amount].”

If the returned product is reduced in value in any way, Juwelou is entitled to hold the Customer liable and demand compensation for each depreciation in value of the goods that are due to the Customer’s use of the goods that goes beyond what is necessary in order to determine the nature, characteristics and operation of the goods.

Only articles that are returned in the original packaging, along with all accessories, instructions and invoice or sales receipt can be returned.

All returned items are carefully examined. The starting point here is that the consumer may only inspect the article as he would be allowed to do in a store. Returned items may be tried on, but may not have been used. When an item has undergone a depreciation due to the use of the Customer, this will be charged to the Customer.

If the Customer withdraws from the agreement, Juwelou shall repay all payments received from the Customer up until that time including standard shipment costs with a maximum of 14 calendar days of the date that Juewlou was notified by the Customer of their decision to withdraw from the agreement. For sales agreements, Juwelou may wait on the reimbursement until all the goods have been sent back, or until the Customer has demonstrated that he has sent back the goods, whichever is earliest.

Any additional costs resulting from the Customer choosing another form of delivery other than by the cheapest standard delivery offered by Juwelou will not be refunded.

Juwelou shall repay the Customer using the same means of payment as the Customer used in the initial transaction, unless the customer explicitly agreed otherwise. In any case, the Customer will not be charged any costs in connection with such repayment.

The Customer may not exercise the right of withdrawal for:

  • the delivery of goods manufactured according to the Customer’s specifications or that are clearly destined for a specific person.